Privacy Policy

Effective: April 2026

DFW Refugee Outreach Services ("DFWROS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our organization.

Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, when you fill out a contact or volunteer form
• Donation information — donation amounts and designated funds (payment processing is handled securely by Philantro; we do not store card numbers)
• Communications — emails or messages you send to us directly
• Usage data — pages visited, time on site, browser type (collected anonymously via standard web analytics)

How We Use Your Information

• To respond to your inquiries and requests
• To process donations and send tax receipts
• To coordinate volunteer activities
• To send program updates and impact reports (only if you have opted in)
• To improve our website and services

We Do Not Sell Your Information

DFWROS does not sell, rent, or trade your personal information to third parties. We do not share your data with advertisers or data brokers.

Data Security

We take reasonable steps to protect your information from unauthorized access. Donation payments are processed through Philantro, which is PCI-DSS compliant. Our website uses HTTPS encryption.

Third-Party Services

Our site may use the following third-party services, each with their own privacy practices:

• Philantro — payment processing for donations
• Google Maps — embedded map on our contact page
• Formspree — contact and volunteer form submissions

Your Rights

You may request access to, correction of, or deletion of any personal information we hold about you by contacting us at zeenik@dfwros.info.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this policy? Reach us at:

• Email: zeenik@dfwros.info
• Phone: 469-730-6609
• Address: 9535 Forest Ln, Suite 106, Dallas, TX 75243